Race Registration Policies

Escape From Alcatraz Triathlon Refund and Deferral Policies

REFUND POLICY:

• NO REFUNDS: Except for the narrow circumstances set forth below with respect to Event cancellation, there will be absolutely no refunds. No exceptions.

DEFERRAL POLICY:

• Event participants competing as individuals (that is, not part of a team) may request to defer their Event entry and entry fee to the following year for legitimate medical or medical emergency reasons. Deferrals may be approved a maximum of ONE time prior to Event entry and entry fee forfeiture. Deferrals are subject to the following non-refundable payment to IMC (which shall be in addition to the entry fee already paid with respect to the Event) when confirming the 2025 slot:

• DATE OF CONFIRMATION OF DEFERRAL*
  • On or Before March 29, 2024
    • DEFERRAL FEE DUE TO IMC: $275
  • March 30, 2024 - May 3, 2024
    • DEFERRAL FEE DUE TO IMC: $400
  • May 4, 2024 - May 24, 2024
    • OPTION TO DEFER SLOT TO FOLLOWING YEAR WITH PAYMENT OF FULL SLOT FEE OF $775
  • There will be NO Deferrals accepted following May 24th, 2024

• A doctor’s note confirming you are unable to compete as intended must be sent to info@escapealcatraztri.com PRIOR TO THE DEFERRAL DATE CUT OFF.
• A reply and confirmation email from an official Event Staff member will confirm your official deferral. There will be no deferrals granted after May 24, 2024 - no exceptions (including, without limitation, if the Event is delayed, canceled, postponed, moved (location or time), shortened, modified, reduced in scope, expanded or changed, etc.).
• Participation in any Escape from Alcatraz Triathlon subsequent to the Event (or successor event) is subject to, among other things, the IMC’s receipt of the applicable payment set forth above and Event Organizers (or successors thereto) holding such Escape from Alcatraz Triathlon (which they may or may not do in their sole and absolute discretion) and meeting any requirements of the Event Organizers (or successors thereto) then in place related to such Escape from Alcatraz Triathlon or successor event (including, without limitation, executing and/or delivering any documents or agreements requested by the Event Organizers (or successors thereto) or meeting certain physical or age requirements).

RELAY TEAM:

• There are NO deferrals or Refunds for Relay Teams or individual Relay Team members. Individuals may transfer their Relay slot to a new individual no later than May 24, 2024 by emailing info@escapealcatraztri.com.

TRANSFER POLICY:

No event entry transfers (giving or selling your Event entry to another person) are permitted, except for relay team members who may secure a replacement team member no later than two weeks prior to race day if, prior to such transfer, confirmed with the Event Organizers. A reply and confirmation from an official Event staff member will confirm your official relay team member transfer.

ESCAPE AQUATHLON REFUND AND DEFERRAL POLICIES

• NO REFUNDS: Except for the narrow circumstances set forth below with respect to Event cancellation, there will be absolutely no refunds. No exceptions.

• DEFERRALS: Event participants competing as individuals (that is, not part of a team) may request to defer their Event entry and entry fee to the following year for legitimate medical or medical emergency reasons. Deferrals may be approved a maximum of ONE times prior to Event entry and entry fee forfeiture. Deferrals are subject to the following non-refundable payment to IMC (which shall be in addition to the entry fee already paid with respect to the Event) when confirming the 2025 slot:

• DATE OF CONFIRMATION OF DEFERRAL*
  • On or Before March 29, 2024
    • DEFERRAL FEE DUE TO IMC: $100
  • April 1, 2024 - May 3, 2024
    • DEFERRAL FEE DUE TO IMC: $160
  • May 5, 2024 - May 24, 2024
    • OPTION TO DEFER SLOT TO FOLLOWING YEAR WITH PAYMENT OF FULL SLOT FEE
  • There will be NO Deferrals accepted following May 24th, 2024

• A doctor’s note confirming you are unable to compete as intended must be sent to info@escapealcatraztri.com PRIOR TO THE DEFERRAL DATE CUT OFF.
• A reply and confirmation from an official Event staff member will confirm your official deferral. There will be no deferrals granted after May 24, 2024 - no exceptions (including, without limitation, if the Event is delayed, canceled, postponed, moved (location or time), shortened, modified, reduced in scope, expanded or changed, etc.).
• Participation in any Escape from Alcatraz Triathlon subsequent to the Event (or successor event) is subject to, among other things, the IMC’s receipt of the applicable payment set forth above and Event Organizers (or successors thereto) holding such Escape from Alcatraz Triathlon (which they may or may not do in their sole and absolute discretion) and meeting any requirements of the Event Organizers (or successors thereto) then in place related to such Escape from Alcatraz Triathlon or successor event (including, without limitation, executing and/or delivering any documents or agreements requested by the Event Organizers (or successors thereto) or meeting certain physical or age requirements).

REFUND PROTECT

• Refundable Registration purchased during registration is provided by a third party, Refund Protect.

• For questions about Refund Protect or refundable registration upgrade purchases, please call (844) 299-2087.

• A deferral will not be approved in the event of a refund claim being approved.

Event Cancellation Policy

Should the entire Event be canceled or rescheduled, we will attempt to contact you to inform you of such cancellation or rescheduling. If the Event is canceled or rescheduled due to uncontrollable extenuating circumstances (e.g., extreme weather, government mandate), we may, in our discretion, offer refunds or deferrals, and will attempt to contact you to inform you of any refund or deferral procedures for such cancelled Event. Exact instructions on any refund or deferral procedures for such canceled or rescheduled Event, will be provided via an email sent to athletes, and may include the opportunity to defer your entry to a future race year and/or to receive a refund of any Eligible Payment hereinafter defined), provided any such procedures and instructions shall be subject to our discretion in each instance, and we reserve the right to set them in accordance therewith. Notwithstanding the foregoing, IF AN EVENT ENTRY WAS PURCHASED THROUGH A METHOD OTHER THAN THE ESCAPE FROM ALCATRAZ WEBSITE OR ANY OTHER DIRECT PURCHASE FROM US, PLEASE CONTACT THE PERSON OR ENTITY FROM WHOM YOU PURCHASED SUCH ENTRY, AS WE WILL NOT REFUND YOU THEREFORE. An Eligible Payment, as used herein, is any payment made to IMC during the entry period for the applicable cancelled Event and directly for entry into the applicable cancelled Event (i.e., no refunds will be issued for previously deferred entries). If your entry to the cancelled Event was not obtained via an Eligible Payment, you will not be entitled to a refund.

Event entries are sold subject to our absolute right to alter or vary the Event without any obligation to make a refund. However, if the Event, or any part of the Event, is materially altered from the pre-planned Event schedule but is not cancelled, we may make reasonable efforts to provide an alternative race experience or other alternative benefits, and will attempt to contact you of the same, but no refunds shall be given under any circumstances.

If we are able to issue you a refund for an Event entry due to a canceled or rescheduled Event, we will issue a refund of any Eligible Payment at face value paid for the entry (if any) (or, for a discounted entry, the discounted entry price paid), as applicable. In no event will delivery charges, service fees or any other amounts be refunded. If a refund is issued, where reasonably possible it will be issued using the same method of payment that was used to purchase the Event entry. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or rescheduled event.