COVID-19 EVENT UPDATES
Page Updated as of March 21, 2020 @ 7am PST:
The health and safety of our participants, spectators and staff remains our top priority, and as such we are closely monitoring the COVID-19 situation and advice from the San Francisco Department of Public Health and CA Governor Newsom. At this stage, the Escape From Alcatraz Triathlon and ESCAPE Aquathlon will be going ahead as scheduled June 6-7.
If our plans change for any reason, we will be sure to let our community know via email, our website, and social channels.
For clarity, here are the registration possibilities at this time:
- No Change: Registered athletes can resume preparation for the 2020 event to take place as scheduled, unless otherwise notified.
- Deferment: See below for the updated 2020 deferment policy, which now includes COVID-19 concerns as an approved deferment submission.
- Cancellation: Should the event be cancelled due to COVID-19, registered athletes will be given the opportunity to transfer their entry to 2021 or 2022 OR receive a refund of their entry fee (excluding processing & service fees).
UPDATED 2020 DEFERMENT POLICY
See below for our updated 2020 deferment guidelines for the Escape from Alcatraz Triathlon & the ESCAPE Aquathlon.
NEW AS OF MARCH 21, 2020
Participants competing as individuals may defer to 2021 or 2022 for medical emergency, COVID-19 concerns, and military order reasons only. Please email us at email@example.com to request a deferment for any of these reasons.
Relay Team Members, Corporate Escape Team Members, and Collegiate Team Members seeking a deferment to 2021 or 2022 due to COVID-19 concerns should email firstname.lastname@example.org for further instruction.
AS PREVIOUSLY REQUIRED/AS STATED IN OUR EXISTING POLICY: For medical emergency, proof of medical injury or condition that prohibits you from competing via a doctor's note must be emailed to email@example.com no later than May 25, 2020.
Individuals granted a deferment will not be refunded your 2020 entry fee, as this will reserve your slot in the following year.
Individuals granted a deferment to 2021 or 2022 will NOT need to pay an additional deferment fee when confirming their slot in September prior to the year of their choosing.
If the race(s) are canceled in its entirety, we will honor your deferment to the 2021 or 2022 event OR you can elect to receive a refund of your 2020 entry fee (excluding processing & service fees).
Escape from Alcatraz Triathlon Deferment Schedule • Request sent on or before April 27, 2020: $250 • Request sent between April 28, 2020 - May 25, 2020: $375 ESCAPE Aquathlon Deferment Fee Schedule · Request sent on or before April 27, 2020: $100 · Request sent between April 28 – May 25, 2020: $160 The fee amount will correspond to the date the request and doctor's note are sent to firstname.lastname@example.org.
There will be no deferrals for any 2020 participants granted after May 25, 2020. No exceptions.
There are no transfers (giving up your spot to another person), except for relay team members.
CANCELLED AND RESCHEDULED EVENT
Cancellation Policy - Amended March 21, 2020
Should the entire Event be canceled or rescheduled, we will attempt to contact you to inform you of the refund or exchange procedures for the Event. Exact instructions on any canceled or rescheduled Event will be provided via an email sent to athletes.
If the entire Event is canceled, and you purchased your entry through the Escape from Alcatraz website (or otherwise directly from us), athletes will be given the opportunity to transfer their entry to an event the following year(s) (e.x.2021 or 2022). If that remedy does not work for the athlete, we will issue a refund to the credit card, debit card, or other accepted method of payment that was used to purchase that entry into the Event. IF AN EVENT ENTRY WAS PURCHASED THROUGH ANOTHER METHOD, PLEASE CONTACT THE PERSON OR ENTITY FROM WHOM YOU PURCHASED SUCH ENTRY, AS WE WILL NOT REFUND YOU THEREFOR.
Event entries are sold subject to our absolute right to alter or vary the Event without any obligation to make a refund. However, if the Event, or any part of the Event, is materially altered from the pre-planned Event schedule, we may make reasonable efforts to provide an alternative race experience and, where that is not possible, we will issue you a refund to the credit card, debit card, or other accepted method of payment that was used to purchase that Event entry.
If we issue you a refund for an Event entry due to a canceled or rescheduled Event, we will issue a refund of face value paid for the entry (if any) (or, for a discounted entry, the discounted entry price paid), as applicable. In no event will delivery charges, service fees or any other amounts be refunded. If a refund is issued, where reasonably possible, it will be issued using the same method of payment that was used to purchase the Event entry. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or rescheduled event.